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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Imbue Luxe Events! We offer beautiful luxury and creative theme picnics and events in the greater Indianapolis area, Fishers, Geist, Greenwood, Noblesville, Carmel, and surrounding areas. Our mission is to provide an opportunity to gather with friends and loved ones without the added stress. Imbue Luxe Events specializes in providing support to any occasion, while ensuring you make unforgettable memories in a welcoming environment. Whether you are celebrating a birthday, anniversary, date night, proposal, or baby shower, Imbue Luxe Events will make your occasion even more special.

After completing your booking request, we will contact you within 48 hours to further discuss and review details regarding availability before your booking is considered complete. If you would like quicker service and direct information on availability, please do not hesitate to contact us at (317)-500-4411 or via email at imbueluxeevents@gmail.com. We look forward to collaborating with you in creating your next event or luxury picnic experience.

Privacy & Safety

TERMS & CONDITIONS

The following terminology applies to the Terms & Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements:

"You" and "Your", refers to you, the person accessing this form/website and accepting Imbue Luxe Events Terms and Conditions. "The Company", "Ourselves”, "We" and "Us", refers to our company Imbue Luxe Events. "Party", "Parties", or "Us", refers to both the Customer and Ourselves, or either the Customer or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she, or they are taken as interchangeable and therefore referring to the same.

In using this website, You are deemed to have read and agreed to the following Terms & Conditions, which may be updated without notice by Imbue Luxe Events. If You do not agree with any of the Terms & Conditions, do not use this website or services. As our services evolve over time, Imbue Luxe Events may change or discontinue all or any part of a service at any time and without notice. Your continued use of this website following the posting of any changes to the Terms & Conditions constitutes your acceptance of those changes. 

PAYMENTS & DEPOSITS

A 50% NON-REFUNDABLE booking deposit is due to secure your date and time. The booking deposit will be applied towards the balance of the selected event package. When a booking deposit is received, Imbue Luxe Events no longer offers availability for other bookings during the requested date and time. All final payments must be submitted no less than sevent (7) days prior to the scheduled event. The event setup will not occur without full payment*. A travel fee will be applied to locations greater than 30 miles or more from the Indianapolis area.

CANCELLATIONS

Imbue Luxe Events requires a 48-hour notice to reschedule or cancel your event. Deposits are non-refundable. We understand things happen beyond our control, with that said if you need to reschedule your luxury picnic or event for a different date/time we can further explore those accommodations within six (6) months of the original booking. Rescheduled dates are subject to availability. Please note if the distance to the new locations is significantly further from theIndianapolis area, additional travel fees may be incurred. You have up to six (6) months to reschedule your luxury picnic/event.

Cancellatons

REFUND POLICY

Imbue Luxe Events does not offer refunds once payment has been received. If we have canceled your luxury picnic or event for any reason, with less than twelve (12) hours advance notice, we shall refund any payment already received, excluding the 50% booking deposit. Imbue Luxe Events will notify you via phone, email, and/or text of any cancellation.

INCLEMENT WEATHER

Refunds will not be offered in the event of inclement weather as other bookings will have been turned away to service your luxury picnic or event. If there is bad weather predicted in the forecast Imbue Luxe Events will contact you via phone or text, two days before the scheduled event and offer to reschedule or identify an indoor space to accommodate your event. Should we deem that the weather will not be supportive of an outdoor luxury picnic or event (i.e., rain, wind, lightening) day of, we will not set up the picnic or event.  Luxe Events is accommodating in moving luxury picnics and events indoors, to your own backyard, covered patio or home if needed at your request. Rescheduling due to inclement weather must occur within six (6) months of the original booking date.  Travel fees may apply depending on the distance.

LATE & LEAVING EARLY POLICY

We ask that you please arrive on time to your luxury picnic or event, as an employee will be waiting for your arrival. Please note your luxury picnic or event starts and ends at the agreed upon time, not the time when you arrive. You will be considered a no show 30 minutes after your event time has started. Please contact us at (317)-500-4411 or email us at imbueluxeevents@gmail.com to notify of a late arrival to your event. Your event time slot will not be altered due to late arrival.

If you plan to leave before your time is up, we require a 30-minute courtesy text or call. We ask that you do not leave the picnic unattended at any time. You are responsible for our rental equipment until an Imbue Luxe Event employee arrives or is onsite.

LIABILITY

Imbue Luxe Events shall in no way be held responsible or accountable for any damage, injury, illness, death, or loss of income caused to Customer, any third parties or properties due to the hire of equipment or provided services by the hire company.  All equipment is hired and is the responsibility of the Customer until returned to the hire company. is not legally responsible for any onsite injuries and compensation for medical use during your event. As part of the rental set-up, Imbue Luxe Events is not responsible for any illegal or criminal activity/behaviors that may occur onsite. Guests are responsible for their behavior, including the care of the rented property.

USE OF EQUIPMENT

ALL Equipment supplied on hire is the property of Imbue Luxe Events

Any damage, loss, or extensive cleaning will result in a fee to the Customer.


The furniture provided by Imbue Luxe Events is very delicate. It requires special handling from our team. The person hosting that event shall be responsible for any loss or damage to any times such as plates, goblets, ceramic bowls/plates, vases, props and other decorations. Customers should notify Imbue Luxe as soon as possible when they are aware of any damage caused while renting. Fees will apply for replacement at the full cost of purchasing a replacement. These fees are payable within seven days of identified loss or damage unless agreed otherwise.
The Customer shall pay for all equipment damage or loss however caused during that period. Damage includes but not limited to:

  • Improper use of equipment

  • Disappearance of the equipment

  • Damage to, or loss of the equipment from any unknown cause

  • Cigarette burns on any furniture, decor, or fabrics. Smoking is not permitted on or near the property of Imbue Luxe Events, unless Customer has upgraded to our Hookah Add-on.

  • Red wines or other staining product spillages or stains on any furniture, linens, or decor items that will not clean.

With the exception of battery-powered candles, no candles, fires, or other flammable properties are to be lit during the booking without prior approval by Imbue Luxe Events

ENTRANCE & PARKING FEES

If you select a location that requires a fee to enter or park, you will be required to pay that fee for Imbue Luxe Events employees to park or enter the location.

IMAGE RELEASE

In the event that photographs of your luxury picnic package or events have been taken and shared on either social media or on our website, Imbue Luxe Events reserves the right to use such photographs in its promotional materials.

FOOD CONSUMPTION

Imbue Luxe Events is not responsible for any food allergies, or any issues or illness caused from goods that were consumed or purchased from third party vendors or hosts provided food.

ALCOHOL CONSUMPTION

Imbue Luxe Events does not sell any alcohol for luxury picnics or events. We are not liable or responsible for possession of alcohol. It is the responsibility of the Customer to check alcohol laws of any venue or public space being used for the luxury picnic or event. Alcohol beverages and the consumption of alcohol at Indiana Public Parks is strictly prohibited and a fine can be issued if violated. Imbue Luxe Events takes no responsibility for any alcohol consumption or penalties.

ADDITIONAL GUESTS & TIME

Luxury picnic and event packages have set rates based on the number of anticipated guests. Additional guests can be added for $25 per person for luxury picnic set-ups and $35 for micro wedding events. Additional time may also be added for $35 for thirty (30) minutes or $75 for an additional one (1) hour.  Any guest who does not vacate the set-up once their service time has ended is subject to additional fees. 

COVID-19 SAFETY PROTOCOL

Imbue Luxe Events values the health and safety of our customers. We fully sanitize all materials used in our picnic and events after every use and strive to follow local health guidelines regarding public gatherings. Upon booking you understand Imbue Luxe Events is not responsible for any possible transmission of the virus while attending your scheduled picnic. If you or your guest are feeling ill, Imbue Luxe Events urges you to reach out to reschedule your picnic in efforts to ensure everyone's safety and wellbeing.  

TRAVEL

Luxury picnics or events held outside of the Indianapolis city limits and surrounding areas greater than 30 miles will be subjected to a gas mileage rate of $0.75 cents per mile driven.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

FORCE MAJEURE

Imbue Luxe Events shall not be liable for any failure or delay in delivery or otherwise performing its obligations hereunder with respect to any goods or services being purchased if such failure or delay is caused by strike, lockout, labor dispute, accident war, act of terrorism, act of God, fire, flood, or other casualty or cause beyond Imbue Luxe Events reasonable control.

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